QCI expands to 75 Nevada sites with Golden Entertainment deployment

May 21, 2024
By
Leer en Español

The provider's customer base includes properties in Las Vegas, as well as Pahrump, Reno and Carson City.

Quick Custom Intelligence (QCI) and Golden Entertainment have announced the deployment of QCI’s services in Nevada, bringing the total number of sites QCI currently operates in the state to 75.

QCI’s success in Nevada is attributed to several key factors, including its pursuit of enhancing product development. The provider also invests in research and development and by regularly engaging with customers, QCI gathers feedback and incorporates different improvements in hopes of delivering solutions tailored to the requirements of each site.

"Our success in Nevada reflects our unwavering dedication to innovation and customer satisfaction. We are thrilled to see our solutions making a tangible impact, and we remain committed to delivering unparalleled value to our customers,” QCI CTO Andrew Cardno said.

QCI’s customer base throughout Nevada includes “strip and locals” properties in Las Vegas, along with customers in Pahrump, Reno and Carson City. 

Its partnership approach includes weekly calls conducted with each customer to promote collaboration and address any concerns. This engagement assists QCI in building strong relationships and delivering service that solidifies its position in the industry.

"We are proud to partner with an innovator in the marketing technology space like QCI and encouraged with the success we've achieved using the QCI Host CRM platform," Golden Entertainment VP of Marketing Ross Gdovin said. 

"It has streamlined our operations, enabling us to provide a seamless and personalized experience for our loyalty guests while driving greater engagement."

Golden Entertainment currently operates more than 5,600 slots, 100 table games and 6,000 hotel rooms as well as owning eight casino resorts in Southern Nevada and 71 gaming taverns in Nevada.

State-by-State

Product Spotlight

Konami

Things get unruly in the company of some fleecy characters in the new Konami Gaming’s new Unwooly Riches slot series.
GA HUDDLE #087

John Connelly - Interblock preparing to launch online by the end of year

John Connelly, the Global CEO of Interblock, joins the Huddle to talk about:
- The company's conversion to the online space
- The performance of ETGs
- Interblock's new philanthropic efforts
- The trend of companies going private
- And more!
GA HUDDLE #086

Michael Hershman - Dispelling casino 'myths:' New York needs to lose fear of the unknown

Michael Hershman, CEO of the Soloviev Group, joins Tim Poole on the Huddle to put forward his case that the Freedom Plaza is the way to go for one of New York's casino licences. He fields a variety of questions - not shying away from any of them - on why 'myths' about casinos and a fear of the unknown should be dispelled, as well as acknowledging the strength of rival bids and discussing opposition to the project.

Five years ago, before the mass proliferation of social media we see today – and even before the Covid-19 pandemic – I think you would be hard pressed to find a CEO talking about “Instagrammable moments.” KPIs w...

gga
The Global Gaming Awards: Looking ahead to 2024's ceremonies.
After more than a decade of celebrating gaming's best, Gaming America looks ahead to a bright 2024 for the Global Gaming Awards in the Americas and Asia-Pacific.
GA
From the top: The Indian Gaming Tradeshow & Convention
Tribal gaming is a uniquely American institution and all its uncommon attributes were on display this April at the Indian Gaming Tradeshow & Convention in Anaheim, California.
terre
Review: Terre Haute Casino Resort and Harrah's Hoosier Park Racing & Casino
Terre Haute Casino Resort vs. Harrah's Hoosier Park Racing & Casino, Gaming America's Laura Mack reviews each property.
andrew
Eureka Casino interview: CEO Andre Carrier on resort expansion
We spoke with returning guest, CEO Andre Carrier, about Eureka Casino Resort's expansion. He aims to not only change the look and feel of the casino, but to also build residential housing around it.