January 10, 2022 Casino, Land Based, Marketing

Baha Mar looks to stay open during Omicron surge

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Resort’s ‘Travel with Confidence' program nears one-year anniversary.

Baha Mar, a resort in The Bahamas that is home to the largest casino in the Caribbean, on Monday pledged to uphold its health and safety programs, as well as an initiative that offers a free stay for those who end up stuck in quarantine.

Management at the resort noted its “Travel with Confidence” program originally was introduced in February 2021. Officials described it as a first-of-its-kind initiative and said it is the only program of its type in the world.

Should a resort guest test positive for COVID-19 during their stay, Baha Mar will provide courtesy accommodations and a daily dining credit of $150 per person per day, for up to 14 days in quarantine. Alternatively, should the guest choose to return to the United States earlier, Baha Mar will provide private jet travel for guests and their immediate family to the US, free of charge.

Since the onset of the pandemic, Baha Mar has maintained “robust” testing and sanitization protocols in an effort to ensure the safety of guests and employees, the resort said in a statement.

With the recent global uptick in positive cases and new variants, resort officials said Baha Mar continues to reinforce its protocols. This includes the “Commitment to Wellbeing” program, which offers complimentary, on-site COVID-19 rapid antigen testing, mandatory mask policies in public areas, social distancing and stringent cleanliness regimes that go above and beyond Baha Mar's “already vigorous” cleaning standards.

Additional resort protocols include weekly employee COVID-19 testing, complimentary, on-site vaccination and booster shots for employees, heightened food safety and digital ordering, touchless payments, and technology methods that allow for contactless experiences from the moment guests arrive.

“The safety and health of our guests and employees is our top priority at Baha Mar,” Graeme Davis, President, Baha Mar, said in a statement. “With our rigorous ongoing testing, we have conducted more than 400,000 tests to date as part of Our Travel with Confidence and Commitment to Wellbeing programs. We continue to lead the hospitality industry in creating the safest possible environment for our guests and employees.”

Baha Mar is a master planned integrated resort development situated on 1,000 acres overlooking Cable Beach. The white sand beach destination includes three global brand operators – Grand Hyatt, SLS, and Rosewood – more than 2,300 rooms and more than 40 restaurants and lounges, a convention center, an 18-hole Jack Nicklaus Royal Blue Golf Course, the Caribbean's first and only flagship ESPA spa, brand new $200 million Baha Bay luxury water park, and more than 30 luxury retail outlets.

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