Oracle Hospitality unveiled new OPERA Cloud features, including the OPERA Cloud Digital Assistant chatbot, OPERA Cloud for Casino, and streaming functionality in the Oracle Hospitality Integration Platform (OHIP). Hotels around the world are implementing these features to create a more engaging customer experience.
OPERA Cloud is a cloud-based, mobile-enabled property management system for hotels, resorts and casinos.
Hotel guests will be able to use Cloud for Casino on mobile devices. They can create guest profiles and update their preferences. This will make it easy for staff to interact with guests across the property – from the hotel lobby to the gaming floor – and will provide a high-value service experience that increases loyalty. Staff will have the ability to offer discounts and rewards, and they will be able to recognize guests and support complimentary transactions at any workstation.
Another benefit for guests includes expedited registration, along with accelerated and touchless check-in to accommodate limited interactions because of the pandemic.
"The pandemic accelerated years, maybe even a decade, of innovation into the past 19 months," said Alex Alt, senior vice president and general manager, Oracle Hospitality. "The cloud became that essential platform to quickly add-in critical capabilities, such as contactless payment and check-in and keyless room entry – and the industry is never looking back. We saw record growth in OPERA Cloud and our Integration Platform adoption as our customers looked to solve immediate needs and plan for a future where they can be more flexible and adaptable to not only unexpected moments in time, but also to the changing desires of customers."
