NCPG Launches 1-800-MY-RESET As New Problem Gambling Helpline
The National Council on Problem Gambling (NCPG) on Thursday announced it has adopted 1-800-MY-RESET as the new National Problem Gambling Helpline. The new number is now live and operational to receive calls, according to the NCPG.
NCPG Lost Rights To 1-800-GAMBLER Hotline
According to the NCPG, the National Problem Gambling Helpline is available 24/7, is free and confidential, and provides support and referrals to local resources.
“Problem gambling support should never be limited to a single moment or a single definition of harm,” said Derek Longmeier, President of the NCPG Board of Directors.
“1-800-MY-RESET reinforces that the National Problem Gambling Helpline is available at any stage — whether someone is worried about themselves, concerned about a family member, or simply looking for trusted guidance. Making the Helpline number easier to remember is a practical, meaningful step toward reducing barriers to care.”
In September, the NCPG lost access to the 1-800-GAMBLER problem gambling hotline after a judge ruled to give control of the number back to the Council on Compulsive Gambling of New Jersey (CCGNJ).
The NCPG had paid $150,000 annually under a license from the CCGNJ to operate the number nationally for the past three years. The license, however, expired in May of 2025.
For the past few decades, the National Problem Gambling Helpline has helped encourage responsible gambling in the parimutuel betting, sports betting, and online casino communities.
Existing Gambling Helpline Number To Remain Active
Since nearly 20 million U.S. adults report experiencing gambling-related harm in the past year, “improving the memorability” of the National Helpline number has been a top priority for the NCPG, in order to “bring gambling addiction to the forefront of public health efforts nationwide,” the nonprofit organization said in a news release.
“With gambling now more accessible than ever, the National Problem Gambling Helpline is a critical lifeline,” said NCPG Executive Director Heather L. Maurer, MA, CAE.
“Making the number easier to remember helps ensure people across the country can quickly connect with high-quality, confidential support when they need it.”
Although the new helpline number is easy to remember, the NCPG said the existing National Problem Gambling Helpline number (1-800-522-4700) will remain active.
The NCPG is also urging states and regulators to authorize and promote the new National Problem Gambling Helpline number to help problem gamblers.
According to Longmeier, compulsive gamblers will have access to additional education and awareness efforts related to 1-800-MY-RESET throughout 2026 and 2027.
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