Oklahoma: Grand Casino Hotel updates operations via Agilysys Solutions

January 9, 2024
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The goal is to enhance the guest experience to retain patrons.

Oklahoma’s Grand Casino Hotel has decided to invest in hospitality-focused technology from Agilysys.

The destination said it wants to “attract a greater share of adults planning casino visits and keep them coming back for more.”

Grand Casino Hotel is part of the Citizen Potawatomi Nation. The casino hotel has invested in several cloud-native Agilysys solutions, which include a self-service food and beverage system, a point-of-sale system and a commission-free room and activity guest-facing web booking experience.

The company said it hopes these updates will “enhance the guest experience and streamline the casino hotel’s infrastructure.”

Grand Casino Hotel Resort Chief Technology Officer Justin Dunsworth commented, “These Agilysys cutting-edge solutions not only improved hotel operations, but also our casino operations. This interoperability allows our guests to easily use player club points or our tribe-wide gift cards as payment.

“Since switching to Agilysys, we have successfully reduced the need to maintain our own infrastructure for these applications, making the investment highly worthwhile.”

Grand Casino Hotel features 125,000 square feet of gaming space, more than 2,000 Vegas-style slot machines and the state’s only Keno lounge.

Agilysys VP of Sales Darren Student said that implementing this technology can be beneficial for guests as well as for the destination.

He said, “Gaming and hospitality players must set themselves apart and technology empowers them to do so.

“Our solutions maximize ROE by enabling staff to serve guests better through personalization and allowing guests to interact with the property however they choose – whether through their mobile devices or in person. The winning ticket? The right technology and an end-to-end ecosystem of state-of-the-art integrated software modules.”


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