William Hill US fined $100,000 by Nevada Gaming Commission

September 23, 2022

The infractions stem from a system flaw with its cashless wagering system.

A series of infractions resulted in a $100,000 fine issued by the Nevada Gaming Commission to William Hill US. Due to a flaw in the operator’s sports wagering system, duplicate wagers were transmitted over a seven-year period.

Stemming from the sports and cashless wagering system, these duplicate wagers began seven years ago and were finally addressed in December of 2021.

William Hill reached a settlement with the Nevada Gaming Control Board (NGCB) on August 17 but required official approval by the Nevada Gaming Commission. 

During the seven-year period, the defect in William Hill’s CBS Race and Sportsbook System resulted in the platform processing over 50,000 incorrect duplicate wagers, consequently patrons lost approximately $1.3m.

An internal investigation by William Hill found that in total, the system processed approximately 42,000 incorrect duplicate losing wagers in Nevada through December 2021, as well as 13,000 duplicate winning bets.

The duplicate victorious wagers resulted in patron winnings of approximately $2m over seven years. 

The settlement ends complaints against several parties, primarily William Hill. In April 2021, Caesars Entertainment completed a $4bn acquisition of William Hill’s US.

Jeffrey Hendricks is the assistant general counsel of regulatory and compliance at Caesars Entertainment. Regarding the infractions, Hendricks told the commission: "That is not the standard we set operationally. That is not the standard we set from a compliance perspective."

When asked by the commission what portion of the $1.3m in patron losses had been returned, Caesars responded that the company has yet to determine the exact amount.


Product Spotlight

Bragg Gaming Group

Bragg Gaming Group is a global content-driven iGaming technology provider, serving online and land-based gaming operators with its proprietary and exclusive content and cutting-edge technology.
Virtual Showroom





Industry Awards

GA Newsletter

Exclusive news, analysis, insights, and interviews delivered straight to your inbox

Ray Pineault, CEO - Mohegan Gaming

Pineault speaks to the GA Huddle about:
- Mohegan events and sports betting
- Mohegan's partnership with the Soloviev Group
- The potential casino and Freedom Plaza elements if Mohegan and Soloviev are awarded a New York City Casino license
- Plans and progress surrounding the Inspire Entertainment Resort in South Korea

Kevin Dennis - The Innovation Group & Troy Ross - TRM Public Affairs

Troy Ross, President TRM Public Affairs
Kevin Dennis, SVP Canada, The Innovation Group

Dennis and Ross join the GA Huddle to discuss one year of regulated sports betting in Ontario, reflecting on the market so far, its recently released sports betting figures and projections for the future.

 Does it get bigger than the Big Apple? With the race for an NYC casino license heating up, the city is certainly getting plenty of attention for gaming right now. Accordingly, our magnificent team has produced an i...

Where is the payments industry headed?
Gaming America speaks to Christopher Justice (Pavilion Payments), John Skorick (MIDs), Anne Hay (PayNearMe), Victor Newsom (Everi) and Mandi Hart (Sightline).
Becoming a better bettor: WagerWire launches new BetValue Calculator
Travis Geiger of WagerWire speaks about the brand's attempts to launch a new concept, a social media community and a Bet Value Calculator through the ethos of ‘being a good hang.'
What is the best way for betting operators to advertise its services?
A look into infographics provided by Epom, to analyze which betting channels and methods are most appealing to betting companies.
Triggers, boundaries and a balanced reality
Accredited Financial Counselor Ambus Hunter Shares His Story of Recovering From Problem Gambling Addiction and Working Towards Financial Recovery