William Hill US fined $100,000 by Nevada Gaming Commission

September 23, 2022
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The infractions stem from a system flaw with its cashless wagering system.

A series of infractions resulted in a $100,000 fine issued by the Nevada Gaming Commission to William Hill US. Due to a flaw in the operator’s sports wagering system, duplicate wagers were transmitted over a seven-year period.

Stemming from the sports and cashless wagering system, these duplicate wagers began seven years ago and were finally addressed in December of 2021.

William Hill reached a settlement with the Nevada Gaming Control Board (NGCB) on August 17 but required official approval by the Nevada Gaming Commission. 

During the seven-year period, the defect in William Hill’s CBS Race and Sportsbook System resulted in the platform processing over 50,000 incorrect duplicate wagers, consequently patrons lost approximately $1.3m.

An internal investigation by William Hill found that in total, the system processed approximately 42,000 incorrect duplicate losing wagers in Nevada through December 2021, as well as 13,000 duplicate winning bets.

The duplicate victorious wagers resulted in patron winnings of approximately $2m over seven years. 

The settlement ends complaints against several parties, primarily William Hill. In April 2021, Caesars Entertainment completed a $4bn acquisition of William Hill’s US.

Jeffrey Hendricks is the assistant general counsel of regulatory and compliance at Caesars Entertainment. Regarding the infractions, Hendricks told the commission: "That is not the standard we set operationally. That is not the standard we set from a compliance perspective."

When asked by the commission what portion of the $1.3m in patron losses had been returned, Caesars responded that the company has yet to determine the exact amount.

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