George Polyard promoted to COO of ComOps
Polyard previously served as VP of Customer Experience, now overseeing enterprise-wide operations and ensuring success in customer experience, employee engagement and data-driven decision-making.
Key Points
- He originally began his career training as a chef at The Culinary Institute of America, followed by five years in rooms division leadership at Four Seasons Hotels & Resorts
- Prior to joining ComOps, Polyard served as a Senior Solutions Consultant for Medallia, assisting enterprise-level organizations in developing customer and employee experience solutions
ComOps has officially promoted George Polyard to the role of COO, having previously served as a Senior Solutions Consultant for Medallia and spending five years in rooms division leadership with Four Seasons Hotels & Resorts.
“George has made a tremendous impact for our clients, and we are excited to see him grow into this senior leadership role,” ComOps CEO Robert Levine said.
“His ability to blend data-driven insights with operational strategy has transformed how we approach customer and employee experiences. As COO, he will play a critical role in advancing our mission to deliver exceptional results for our partners.”
In his new role, Polyard will oversee enterprise-wide operations, ensuring continued excellence in customer experience, employee engagement and data-driven decision-making. Prior to his promotion, Polyard held the role of VP of Customer Excellence for ComOps.
Good to know: Viejas Casino and Resort announced a new partnership with ComOps on May 22, 2024, which saw the property transition from its previous customer experience solutions provider, Qualtrics, to the Medallia Experience Cloud
Polyard began his career training as a chef at The Culinary Institute of America, also spending four years as a Senior Executive Trainer with Forbes Travel Guide, focusing on elevating the customer experience at over 150 properties worldwide.
According to ComOps, Polyard has been “instrumental” in driving operational improvements across ComOps’ portfolio of more than 50 casinos and hotels. His strategic approach to integrating guest and employee feedback has led to “significant” enhancements in customer satisfaction, workforce engagement and overall business performance.
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