SCCG Management has partnered with Comm100 in an attempt to reshape player engagement and customer support with a 24/7 personalized communication system.
SCCG plans on using its experience in the field to facilitate the distribution of Comm100’s platform, including an AI-powered chatbot, platform personalization and responsible gaming solutions.
Gaming operators will then be able to gain access to automated queue systems, quickly circulate queue management and engage in two-way conversations through services such as WhatsApp, SMS and email.
The goal for SCCG is to improve upon customer support and user engagement while also providing technologies worldwide to the company’s operators. As an advisory firm in the global gaming industry, SCCG is responsible for Go-To-Market strategies, market penetration and expansion, strategic partnerships, operational assessments and sponsorship agreements.
Partnering with Comm100 allows the company to expand into the AI-powered omnichannel communication system that Comm100 currently provides. With the reach of SCCG management, Comm100’s system could start being used by more than the thousands of gaming customers they host at the moment.
"Teaming up with Comm100, renowned for their unparalleled AI customer support and user engagement solutions, enables us to provide operators with industry-leading technologies worldwide. This collaboration empowers them to deliver exceptional player experiences and drive sustainable growth,” said SCCG CEO Stephen Crystal.
Customer service continues to be one of the most important aspects in the gaming industry. Players and consumers need to be able to easily navigate through customer service channels and access tools that help prepare for an industry that never slows down. Through this partnership, consumers could see those services expedited to a new level.
