Pala Casino Spa Resort opts for QCI Enterprise Platform upgrade
The destination will now implement AGI56 technology.
Key Points
- The new program includes several modules and other enhancements
- The company’s 1,000 sites are due to install this upgrade by the end of October
Pala Casino Spa Resort has completed updates to its system by implementing the latest Quick Custom Intelligence (QCI) Enterprise Platform, AGI56.
“This major upgrade delivers powerful new visualization, workflow and mobile-enabled capabilities designed to drive real-time decision-making across every aspect of the operation,” QCI said in a statement.
This upgrade also brings with it several enhancements and modules, including QCI Heatmap, Quartals Visualization, QCI Metrics, QCI Dispatch and QCI Player. These features were designed to “empower casino operators with advanced analytics, streamlined operations, and enhanced player engagement,” the company said.
For example, QCI Heatmap gives operators the ability to view player data and live performance directly through a tablet, a feature designed to enable immediate action and improve situational awareness.
Pala Casino Resort Spa Director of Database Marketing Kristel Nichols said, “Upgrading to AGI56 was an exciting milestone for our team. The enhanced visualizations, analytics tools, and mobile capabilities give us deeper insight into player behavior and greater agility in how we execute campaigns and manage operations.
“It’s a true advantage to have this level of intelligence at our fingertips.”
Good to know: QCI’s 1,000 sites are scheduled for AGI56 upgrades by the end of the month
Company Chief Technology Officer Andrew Cardno commented, “Our partnership with Pala Casino continues to evolve through shared innovation and a commitment to excellence.
“AGI56 represents a major step forward in our mission to provide real-time intelligence that bridges operations and customer engagement, helping properties like Pala deliver seamless and data-driven guest experiences.”
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