Ontario seeks centralized iGaming self-exclusion solution proposals

March 21, 2024
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Interested parties have until April 24 to submit their bids.

Regulatory body iGaming Ontario (iGO) has asked for proposals regarding a centralized self-exclusion solution in the Canadian province of Ontario. It will be accepting proposals until April 24.

IGO said this self-exclusion program lines up with the company’s focus on “building a safer and more enjoyable experience for all iGaming players in Ontario.”

It said in a statement, “Partnering with iGO on this multi-year project offers a unique and exciting opportunity for forward-thinking and innovative organizations prepared to make a lasting positive impact on the iGaming landscape in Ontario.”

The company went on to add that it is currently looking for interested companies that can develop secure cloud-based SaaS solutions, which are necessary for building trust with stakeholders.

Bidders would need to develop a system that can easily integrate with other Ontario iGaming systems, as well as allow those who are 19 and older to easily access, create and manage their self-exclusion profiles. The system would also need to incorporate Know Your Customer identity verification.

IGO said it has several key principles in mind for developing a successful self-exclusion program, which include the system being player focused, supportive, transparent, secure, robust and viable.

The company said players should have access to a simple process for registrations, which allows them to access the program’s resources safely, without confidentiality concerns.

IGO works in tandem with the Alcohol and Gaming Commission of Ontario (AGCO), the Ontario Lottery and Gaming Corporation (OLG) and the Government of Ontario. These organizations collaborate to offer players around the province safer spaces for responsible gambling.


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