Circa Resort & Casino, the casino resort in downtown Las Vegas, has deployed technology supported by Amazon’s Alexa Smart Properties in all of its rooms and suites.
The new tech includes guest service applications built in collaboration with Hotel Genie.
When guests use an Echo device in their hotel room or suite, they can get property information like check-out time, set wake-up calls, make reservations, request housekeeping, order food or make outbound phone calls.
Circa and Amazon worked with Hotel Genie to build Private Branch Exchange support, which allows Cira to link to Alexa Smart Properties devices with their existing phone systems.
Circa is the first hospitality property to implement Alexa Smart Properties features with Hotel Genie’s Voice Bridge technology.
Circa Co-CEO and Founder Greg Stevens said, “We are proud to collaborate with industry leaders like Amazon and Hotel Genie to deploy technology that betters experiences for our guests and staff at Circa Resort & Casino.
"We worked with Amazon and Hotel Genie to build and scale technology that not only makes guests' stays smooth and fun with creative offerings, but also facilities excellent communication with our staff for an array of needs during their visit.”
Bram Duchovnay, Director of Alexa Smart Properties, said, “Hotels know their guests, and Amazon provides new capabilities to help make the experiences they deliver more effortless and enjoyable. By adapting these tools to their specific brand needs, properties have a whole new way to differentiate themselves.
"We're excited about the deployment at Circa because they're as obsessed about their customers as we are ours, and we know the unique Alexa experiences they're building and deploying at scale will surprise and delight their guests.”
CEO of Hotel Genie Russ Goeckner said, “We're excited to work with Amazon to provide Circa new and intuitive solutions that make solid business and financial sense. Amazon gives us the right foundation and competitive edge to develop first class solutions that drive success for our customers and in turn, drives success with their guests.”
