New York’s Batavia Downs Gaming & Hotel has selected Quick Custom Intelligence (QCI) to deploy its QCI Enterprise Platform – Nimble Edition. The casino said installation is currently underway, and teams will soon begin training to use the tool.
Batavia Downs Gaming & Hotel President and CEO Henry Wojtaszek commented on the destination’s eagerness to work with QCI.
He said: "We are excited to begin using the QCI Enterprise Platform. As the platform rolls out, our staff will find new ways to enhance the customer experience here at Batavia Downs.
“We are looking forward to working alongside QCI's knowledgeable team in developing a strategy that will help us continue to provide exceptional customer service and record-breaking revenues to our municipalities."
QCI installs its configured software and real-time operational tools for both the gaming and hospitality industries. The company’s platform is currently utilized in more than 100 casino resorts throughout North America, Australia, New Zealand and Canada.
Company CTO Andrew Cardno commented: "Batavia Downs Gaming & Hotel's decision to select our Enterprise Gaming Platform shows the importance of continually developing products that truly fit our customers' needs.”
Cardno went on to further explain the product’s design features by saying: “The Nimble Edition was developed specifically for casinos with under 1,000 slots, allowing their hosts, marketing executives and casino operations team to function in a modern data-enriched environment.
“With over 4,000 gaming executives currently utilizing the QCI platform worldwide, we are confident our proven product will continue to meet the dynamic needs of Batavia Downs Gaming & Hotel."
