Ontario authority seeks proposals for centralized self-exclusion solution

November 29, 2023
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IGaming Ontario will begin taking bids in early 2024.

IGaming Ontario intends to issue a request for proposals early next year to establish a self-exclusion solution for players throughout the province. The body said this lines up with its focus on “building a safer and more enjoyable experience for all iGaming players in Ontario.”

IGO said in a statement, “Given the coordinated nature of the program across all regulated iGaming operators, including Ontario Lottery and Gaming Corporation (OLG)'s iGaming site, the successful bidder will be expected to develop and implement a centralized self-exclusion system that integrates with all operator systems and supports players' self-exclusion registration, renewal and reinstatement.”

The company went on to add that it is currently looking for interested companies that can develop secure cloud-based SaaS solutions, which are necessary for building trust with stakeholders.

IGO said it has several key principles in mind for developing a successful self-exclusion program, which include the system being player-focused, supportive, transparent, secure, robust and viable.

The company said players should have access to a simple process for registrations, which allows them to access the program’s resources safely, without confidentiality concerns.

“The successful bidder will partner with iGO on a multi-year program to develop best-in-class user experiences by leveraging modern, innovative technology,” the company said in a statement.

In other company news, Heidi Reinhart was recently named the new Chair of iGaming Ontario to succeed Dave Forestell, who served as the group’s inaugural Chair.

Forestell resigned from the position to take on a role with the Alcohol and Gaming Commission of Ontario as its Chair.

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