Ontario authority seeks proposals for centralized self-exclusion solution

November 29, 2023

IGaming Ontario will begin taking bids in early 2024.

IGaming Ontario intends to issue a request for proposals early next year to establish a self-exclusion solution for players throughout the province. The body said this lines up with its focus on “building a safer and more enjoyable experience for all iGaming players in Ontario.”

IGO said in a statement, “Given the coordinated nature of the program across all regulated iGaming operators, including Ontario Lottery and Gaming Corporation (OLG)'s iGaming site, the successful bidder will be expected to develop and implement a centralized self-exclusion system that integrates with all operator systems and supports players' self-exclusion registration, renewal and reinstatement.”

The company went on to add that it is currently looking for interested companies that can develop secure cloud-based SaaS solutions, which are necessary for building trust with stakeholders.

IGO said it has several key principles in mind for developing a successful self-exclusion program, which include the system being player-focused, supportive, transparent, secure, robust and viable.

The company said players should have access to a simple process for registrations, which allows them to access the program’s resources safely, without confidentiality concerns.

“The successful bidder will partner with iGO on a multi-year program to develop best-in-class user experiences by leveraging modern, innovative technology,” the company said in a statement.

In other company news, Heidi Reinhart was recently named the new Chair of iGaming Ontario to succeed Dave Forestell, who served as the group’s inaugural Chair.

Forestell resigned from the position to take on a role with the Alcohol and Gaming Commission of Ontario as its Chair.


Product Spotlight


Things get unruly in the company of some fleecy characters in the new Konami Gaming’s new Unwooly Riches slot series.

John Connelly - Interblock preparing to launch online by the end of year

John Connelly, the Global CEO of Interblock, joins the Huddle to talk about:
- The company's conversion to the online space
- The performance of ETGs
- Interblock's new philanthropic efforts
- The trend of companies going private
- And more!

Michael Hershman - Dispelling casino 'myths:' New York needs to lose fear of the unknown

Michael Hershman, CEO of the Soloviev Group, joins Tim Poole on the Huddle to put forward his case that the Freedom Plaza is the way to go for one of New York's casino licences. He fields a variety of questions - not shying away from any of them - on why 'myths' about casinos and a fear of the unknown should be dispelled, as well as acknowledging the strength of rival bids and discussing opposition to the project.

Five years ago, before the mass proliferation of social media we see today – and even before the Covid-19 pandemic – I think you would be hard pressed to find a CEO talking about “Instagrammable moments.” KPIs w...

The Global Gaming Awards: Looking ahead to 2024's ceremonies.
After more than a decade of celebrating gaming's best, Gaming America looks ahead to a bright 2024 for the Global Gaming Awards in the Americas and Asia-Pacific.
From the top: The Indian Gaming Tradeshow & Convention
Tribal gaming is a uniquely American institution and all its uncommon attributes were on display this April at the Indian Gaming Tradeshow & Convention in Anaheim, California.
Review: Terre Haute Casino Resort and Harrah's Hoosier Park Racing & Casino
Terre Haute Casino Resort vs. Harrah's Hoosier Park Racing & Casino, Gaming America's Laura Mack reviews each property.
Eureka Casino interview: CEO Andre Carrier on resort expansion
We spoke with returning guest, CEO Andre Carrier, about Eureka Casino Resort's expansion. He aims to not only change the look and feel of the casino, but to also build residential housing around it.