MGM Resorts assures customers its systems are ‘back to normal’ after cyberattacks

October 6, 2023
By

The company President and CEO said he is confident that no banking information was compromised.

MGM Resorts President and CEO Bill Hornbuckle recently released an update on the impact of cyberattacks against the company. Hornbuckle noted that MGM’s systems have “returned to normal.”

Weeks ago, the cyberattack on the company shut down some of its computer systems and affected its operations nationwide. According to the company’s website, certain promotional offers from the rewards program remain unavailable.

The company said on its website regarding the incident, “We appreciate your patience as we work to restore certain website and mobile app functionalities, including accessibility to your MGM Rewards account, mobile check-in/check-out and digital keys.

“Please note that certain promotional offers may be unavailable. MGM Rewards members’ accounts will be adjusted to reflect Tier Credits and MGM Rewards points at a later date.”

In Hornbuckle’s letter to MGM customers, he explained that swift action from MGM quickly contained the effect of the cyberattacks.

He said in the letter, “As previously reported, sophisticated criminal actors recently launched a cyberattack on MGM Resorts’ IT systems.

"We responded swiftly, shut down our systems to mitigate risk to customer information, and began a thorough investigation of the attack, including coordinating with federal law enforcement agencies and working with external cybersecurity experts.

“While we experienced disruptions at some of our properties, operations at our affected properties have returned to normal and the vast majority of our systems have been restored. We also believe that this attack is contained.”

Hornbuckle went on to note that customer financial account information was not compromised.

He commented, “We have determined that because of our fast, early response, the incident did not result in a compromise of any customer bank account numbers or payment card information.  

“We do understand that the criminal actors obtained certain personal information belonging to some customers who transacted with us prior to March 2019.

"This includes name, contact information, gender, date of birth and driver’s license number. The types of impacted information varied by individual. We also believe a more limited number of social security numbers and passport numbers were obtained. We have no evidence that the criminal actors have used this data to commit identity theft or account fraud.”

State-by-State

Product Spotlight

Bragg Gaming Group

Bragg Gaming Group is a global content-driven iGaming technology provider, serving online and land-based gaming operators with its proprietary and exclusive content and cutting-edge technology.
GA HUDDLE #087

John Connelly - Interblock preparing to launch online by the end of year

John Connelly, the Global CEO of Interblock, joins the Huddle to talk about:
- The company's conversion to the online space
- The performance of ETGs
- Interblock's new philanthropic efforts
- The trend of companies going private
- And more!
GA HUDDLE #086

Michael Hershman - Dispelling casino 'myths:' New York needs to lose fear of the unknown

Michael Hershman, CEO of the Soloviev Group, joins Tim Poole on the Huddle to put forward his case that the Freedom Plaza is the way to go for one of New York's casino licences. He fields a variety of questions - not shying away from any of them - on why 'myths' about casinos and a fear of the unknown should be dispelled, as well as acknowledging the strength of rival bids and discussing opposition to the project.

As the Tribal gaming sector congregates once more in the Golden State, is it too cliché of me to suggest we are heading for a golden era of Tribal gaming? With the industry set to meet at the Indian Gaming Association t...

10-11-From-the-top
From The Top: Will youth be served by Sports Betting?
Two recent interviews in our Huddle podcast revealed to Las Vegas correspondent Brian Joseph just how young sports betting entrepreneurs are becoming.
12-GA-MAR-10-year-v2
The Global Gaming Awards: Rewarding Excellence
The 10th edition of the Global Gaming Awards took place in Las Vegas last year. Gaming America looks back... and ahead to this year's.
16-18-IGA-Preview
Preview: Indian Gaming Tradeshow & Convention
Gaming America looks ahead to the 2024 Indian Gaming Tradeshow & Convention and what attendees can expect when they arrive at the Anaheim Convention Centre.
20-22-GA-Mar-888-Holding-article
888 and the US Market: A cautionary tale
Gaming America explores the risk of resting on your laurels and the challenge of remaining relevant in a rapidly expanding market.