Casinos taking operations functions to the cloud

Resorts World Las Vegas managing supersized A/V system.

Extreme Networks, a provider of cloud-driven networking solutions, on Tuesday said some of the world’s most famous resorts and casinos, including Jackpot Junction Casino Hotel, Resorts World Las Vegas and Wynn Resorts, are leveraging the company’s solutions to optimize casino and resort operations.

As digital entertainment options such as online gambling and eSports grow in popularity, Extreme said a secure, high-performance network is “critical” to support new offerings and ensure security. The company said it provides the connectivity, control and insights casinos and resorts require to offer next-generation services that drive guest loyalty and significant new business opportunities.

For example, officials said in a statement its Extreme Fabric solutions provide a “simple, agile and inherently secure” network, offering customers increased stability, reliability and resiliency.

Further, Extreme offers casino IT teams the ability to deploy and manage the network through ExtremeCloud IQ, while ensuring connectivity for everything from security cameras to slot machines on the gaming floor.

The company said Jackpot Junction Casino Hotel has standardized its wired network on Extreme Fabric Connect, enabling the casino to move machines around on the gaming floor without reprovisioning security settings or requiring additional documentation.

Jackpot Junction, which is built on the Mdewakanton Tribal Reservation in Minnesota, now supports the surrounding Lower Sioux Native American community with wired connectivity for its government buildings, local recreation center and healthcare clinic.

Resorts World Las Vegas has a massive audio/visual (A/V) system and Extreme said it needed a network that could support more than 900 video endpoints using 1,000 video streams, and 700 audio endpoints. The new network from Extreme, deployed in partnership with Technology West Group, supports full visibility into the A/V network through ExtremeCloud IQ and enables the two-person network team to quickly segment the network to support hundreds of events each year. This reduces time spent setting up for events and ensures event usage won’t impact anything else running on the network.

“Previously, we were only operating at about 85% network uptime, this had significant impact on our ability to provide our guests with the services and amenities they required,” Nick Potter, Director of IT, Jackpot Junction, said in a statement. “With Extreme, we now are at 98% to 99% uptime, saving us time responding to negative feedback from guests and staff and ultimately helping drive more positive reviews and guest satisfaction. We also have a more secure network, enabling us to offer better connectivity to our community.”

Jackpot Junction is looking at adding more amenities such as self-serve guest kiosks because its network can support them, Potter noted.

Norman Rice, Chief Operating Officer, Extreme Networks, added: “Everything from resort entertainment to gaming floor security relies on strong connectivity. A casino’s network must support incredible performance and deliver full visibility and insights that enable operations and management teams to continuously improve and build upon guest experiences, all while reducing manual tasks for staff through network automation. Extreme’s solutions enable casinos to provide the personalized experiences that bring guests back.”

Michael Bartlett

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