PointsBet increases responsible gambling education
Operator highlighted several initiatives during Problem Gambling Awareness Month.
PointsBet, a bookmaker with operations in Australia, the United States, Canada and Ireland, on Friday said it and its employees participated in Problem Gambling Awareness Month during March.
Problem Gambling Awareness Month is a national campaign designed to increase awareness of problem gambling and offer prevention, treatment, and recovery services.
Officials with PointsBet said 2022 was the third year in a row the company has focused on the effort to increase visibility of problem gaming efforts.
They said in the spirit of this year’s theme, “Awareness + Action,” PointsBet hosted educational sessions for all its customer-facing departments. The trainings were designed to generate awareness of problem gambling and empower staff with clear strategies on how to identify and address problem gambling.
The company said sessions were led in consultation with department heads to ensure staff would have a clear understanding of how their roles uniquely position them to recognize problem gambling red flags through a path of escalation regarding observed red flags.
The trainings that took place in the recently concluded month were part of an ongoing responsible gambling education plan, which PointsBet said includes an introductory level training for all new hires as part of the onboarding process, lived experience training, and responsible gambling presentations delivered during company-wide town hall meetings.
“Responsible and problem gambling education for our staff is far more than just fulfilling a regulatory requirement,” Johnny Aitken, PointsBet USA CEO, said in a statement. “It is about sparking genuine dialogue and empowering our teams to discuss responsible gambling with our customers. We are proud to participate in Problem Gambling Awareness Month for the third consecutive year and look forward to our continued support of this important initiative in the years to come.”
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