The digital wallet solution recently went live at JACK Thistledown Racino, the first commercial digital wallet implementation in a Northeast Ohio gaming facility. JACK Cleveland Casino is expected to launch a cashless mobile wallet pending approval by regulators.
"JACK Entertainment looks to lead the industry with unique and innovative amenities and using technology to create a better guest experience when they visit our properties," said Mark Dunkeson, Chief Executive Officer of JACK Entertainment. "The launch of the mobile solution at JACK Thistledown Racino eliminates the need to handle cash on the casino floor, creating a frictionless experience for the customer and providing patrons with new, flexible options to fund their gaming."
The digital wallet at JACK Thistledown Racino is powered by Everi’s CashClub Wallet Technology and enables remote enrollment, deposit of funds to the wallet via mobile, kiosk and cage options. The solution also offers touchless access to funds at via the “Money To Go” feature.
Everi said the CashClub Wallet technology will be phased in to assist with velocity control for responsible gaming and will be integrated with JACK’s loyalty application and brick-end system.
"Powered by the industry-leading CashClub Wallet technology, JACK Mobile Wallet fulfills a collective goal of enabling JACK Entertainment's guests the choice of having a cashless, mobile experience," said Darren Simmons, Everi's Executive Vice President and FinTech Business Leader. "Our aim is to enhance the player experience, which we do by bringing customer-centric features to loyalty, payments, and cage and cash operations and by providing continuity to our clients' workflows."
