MGM Resorts International closes in-person concierge services at select Strip locations
This will result in 34 job losses.
Key Points
- Concierge calls will be routed to Aria and Bellagio, two resorts that will retain in-person services
- Other resorts, including MGM Grand, The Signature, New York-New York, Mandalay Bay, Park MGM and Vdara will shut down their in-person concierge services
MGM Resorts International has decided to shut down its in-person concierge services at several of its Strip resorts, according to a Las Vegas Review-Journal local news report.
A company representative emailed local news and provided a list of resorts that will make the change.
Resorts that will close their in-person concierge services include MGM Grand, The Signature, New York-New York, Mandalay Bay, Park MGM and Vdara.
However, Aria Resort & Casino, Bellagio Hotel & Casino and The Cosmopolitan of Las Vegas will continue to offer concierge services in person.
Calls to the concierge will be routed to Bellagio and Aria, the local report said.
MGM Resorts said closing these services will result in some job losses. According to the local report, 34 employees will lose their jobs because of the company’s move to “streamline.”
However, those employees will receive transitional support or will be offered other positions within the company, according to the Review-Journal report.
An MGM representative told the newspaper the cutbacks were put in place to meet “evolving guest preferences.” The company discovered its resort guests have often used digital self-service options during their stays.
The company recently cut its Excalibur valet and bell services staff, a property on the Strip near the future athletics stadium.
The new venue will be on the former Tropicana site.
Tags/Keywords
Players trust our reporting due to our commitment to unbiased and professional evaluations of the iGaming sector. We track hundreds of platforms and industry updates daily to ensure our news feed and leaderboards reflect the most recent market shifts. With nearly two decades of experience within iGaming, our team provides a wealth of expert knowledge. This long-standing expertise enables us to deliver thorough, reliable news and guidance to our readers.
Latest News
