May/Jun 2024


Five years ago, before the mass proliferation of social media we see today – and even before the Covid-19 pandemic – I think you would be hard pressed to find a CEO talking about “Instagrammable moments.” KPIs were all revenue and profit based, while a property’s appearance on guest social media feeds was nowhere near the top of the priority list.
Today, KPIs remain revenue and profit-based (well, more revenue than profit for online sportsbooks...), but a property’s focus on its social media appeal is something every CEO now thinks about, whether by choice or by job description. It was Mohegan CEO Ray Pineault who used the exact phrase ‘Instagrammable moments’ in a recent interview with us, but other executives have followed suit across the world.
Ryan Eller, EVP at Live! Casino & Hotel Maryland (operated by Cordish Companies), is another such exec who knows the value of a property’s appeal in today’s society. In an exclusive interview within this issue of Gaming America, he discusses the Maryland property’s ‘unique DNA’ and the growing need for regional properties to offer entertainment and experiences á la Las Vegas.
Sticking with our main theme of appealing to the modern player, or ‘Generation Next,’ our resident casino history expert Oliver Lovat provides his typically in-depth analysis on what properties across the US are doing today, and how the ‘fun economy’ is changing the requirements of today’s casino resorts.
Elsewhere in this edition, we bring you a thorough rundown of the main themes covered at April’s Indian Gaming Association tradeshow in California. Busy and educational as usual, Gaming America was in attendance as Tribal guests discussed everything from Shohei Ohtani to AI – and more AI. There really was a lot of focus on AI…
On that note, our traditional Viewpoints feature this issue is also focused on AI, as gaming companies talk us through how it is currently helpful, and how it may benefit the sector in the future.
There are, naturally, fears for job safety with the introduction of such drasticallynew and advanced technology. But the current consensus, for now at least, is that AI can reduce the need for humans to do the ‘boring’ jobs – manual data collection that requires little skill or creativity.
The ‘human touch,’ as Gaming Americahas written about before, remains criticalto both casino design and casino operations. How long that continues to be the case, however, is anyone’s guess. You could try asking ChatGPT

In The Magazine

The Global Gaming Awards: Looking ahead to 2024's ceremonies.
After more than a decade of celebrating gaming's best, Gaming America looks ahead to a bright 2024 for the Global Gaming Awards in the Americas and Asia-Pacific....
From the top: The Indian Gaming Tradeshow & Convention
Tribal gaming is a uniquely American institution and all its uncommon attributes were on display this April at the Indian Gaming Tradeshow & Convention in Anaheim, California....
Review: Terre Haute Casino Resort and Harrah's Hoosier Park Racing & Casino
Terre Haute Casino Resort vs. Harrah's Hoosier Park Racing & Casino, Gaming America's Laura Mack reviews each property....
Eureka Casino interview: CEO Andre Carrier on resort expansion
We spoke with returning guest, CEO Andre Carrier, about Eureka Casino Resort's expansion. He aims to not only change the look and feel of the casino, but to also build residential housing around it....
Q&A: Interblock CEO John Connelly on product development and philosophy
Gaming America sat down with Interblock Global CEO John Connelly to discuss the company's design philosophy and product development process....
IGA: Examining AI's impact on the gaming industry
At IGA, one topic seemed to be on everyone's mind: artificial intelligence and its potential impact on the gaming industry....
NIGC interview: Vice Chair Jeannie Hovland on the diversity among America's Tribal gaming operators
Jeannie Hovland, the Vice Chair of the federal National Indian Gaming Commission (and the only sitting commissioner on the NIGC at the time of writing) spends plenty of her time traveling the US, meet...
IGA: Tribes and sports betting in California
From the floor of the Indian Gaming Tradeshow and Convention (IGA), Gaming America covers conversations had regarding Tribes and sports betting in California....
IGA: Discussing the future of US gaming
Reporting from the Indian Gaming Tradeshow and Convention (IGA), Gaming America discusses a litany of panel topics affecting US gaming at every level....
Generation next: How can today's casinos appeal to modern gamers?
Oliver Lovat, Denstone Group CEO and Gaming America regular columnist, dissects the new strategic dimension in hospitality development....
Exploring Las Vegas' impact on regional casino models
Ryan Eller, EVP of Live! Casino & Hotel Maryland, spoke exclusively with Tim Poole about the impact of Las Vegas on regional casino models, and the importance of creating memorable player experiences....
Reflecting on RLX Gaming's entry into the US
Gaming America speaks to RLX Gaming's new CEO Martin Stålros, who is due to succeed Simon Hammon in October 2024, about the company's entry into the US in late 2023....
Investigating online poker's development through the years
Online poker has been on a rollercoaster over the past few years. Several big brands were bought by large operators and later faded, but does correlation mean causation here? And can we apply those le...
Viewpoints: Discussing the use of AI in the casino industry
Industry experts answer Gaming America's burning questions on all things related to AI in the casino industry, including SCCG Management, NIGC, OPTX and Sportradar....
Greentube interview: CEO Ben Sutherland on developments in iGaming
In an exclusive interview with Gaming America, Greentube US CEO Ben Sutherland discusses what to expect over the course of the next year, alongside how to navigate the rapidly evolving US landscape a...
Product Review: From the player's perspective...Aristocrat - Buffalo Ascension
Buffalo Ascension, which is part of Aristocrat's Buffalo franchise, brings the classic Buffalo features to game enthusiasts, along with added features that can pay well with the right line hits. How...
Product Review: Aristocrat - Jackpot Carnival Extreme Class 3
2023's Slot of the Year at the Global Gaming Awards Americas, Jackpot Carnival is back in an all-new extreme version: Jackpot Carnival Extreme™. This thrilling new Class 3 game is both a player-sele...
Product Review: Everi – Entegrity
A key component of Everi's FinTech portfolio is its RegTech solutions that help gaming operators maintain compliance with Federal and local regulatory requirements, such as Anti-Money Laundering compl...
Product Review: IGT - The Tiger & Dragon MLP
The Tiger & Dragon MLP is available in two unique base games, Multiplier and Cash On Reels™, complete with stunning graphics and state-of-the-art sound. Both themes feature three unique bonuses, the...
Product Review: Galaxy Gaming - Galaxy Operating System (GOS)
The next-generation game management system! Galaxy Operating System (GOS) is a cutting-edge platform revolutionizing the gaming experience that features innovative progressive jackpot options, strikin...
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May/Jun 2024

Five years ago, before the mass proliferation of social media we see today – and even before the Covid-19 pandemic – I think you would be hard pressed to find a CEO talking about “Instagrammable moments.” KPIs w...